Why was my receipt not accepted?
The organizer couldn’t match your receipt to the money. The reason is on your order. You usually have 6 hours to send a better one.
Quick steps
- Open your order and read the reason
- Fix it: a clearer screenshot or the right amount
- Send the new receipt within 6 hours
Your order goes back to Awaiting payment and shows the reason:
- Screenshot could not be read. Send a clear screenshot that shows the amount, time and Trx. ID.
- Amount does not match the order. Pay the exact order total and send that receipt.
- Sent to the wrong account. Check the account on the payment page and pay again.
- Transfer has not arrived. If you did pay, send the full bank receipt.
- Already used for another order. This receipt was used before. This order is cancelled.
- Needs attention. Read the organizer’s note.
Send a new receipt
Tap Upload a corrected receipt within 6 hours. Your seats stay held until then.
If the 6 hours pass, or the receipt was already used, email support@khevents.app with your order number (ORD-…) and the Trx. ID.