Why was my payment proof rejected?

The reason is on your order

When a reviewer can’t accept your screenshot, your order goes back to Awaiting payment and the reason is shown on the page:

Screenshot could not be read — upload a clearer image showing the amount, date and reference.

Amount does not match the order — transfer the exact order total and upload the new receipt.

Sent to the wrong account — check the account details on the page and transfer again.

Transfer has not arrived — if you’ve already sent it, upload the completed receipt or contact support.

Already used for another order — that receipt was submitted on a different order.

Needs attention — see the note on your order for what to fix.

Upload a corrected screenshot

For every reason except Already used for another order, you have 6 hours from the rejection to upload a corrected screenshot. Select Upload a corrected screenshot and Submit transfer proof again — your seats stay held until that window closes.

If it can’t be resubmitted

Already used for another order can’t be corrected with a new upload. The registration is cancelled automatically, and you’ll need to contact us at hello@khevents.app with your order number and bank reference if you believe this is a mistake.

If the window closes

If 6 hours pass with nothing uploaded, the order is no longer open for a new screenshot. Contact hello@khevents.app with your order number and bank reference, or register again if tickets are still available.