I paid but I can’t find my ticket
Your ticket is on the link or page where you paid. If the receipt is still being checked, wait. Don’t pay again.
Quick steps
- Bought from a seller? Open the seller’s link again
- Bought on the website? Use Find my tickets
- Still under review? Wait, don’t pay again
Bought from a seller
Open the link the seller sent you. Your ticket shows there once your receipt is checked. Lost the link? Ask the seller in the chat. They can find your order by name or phone.
Bought on khevents.app
- Signed in? Open My tickets.
- As a guest? Tap Find my tickets, type your email, and open the link we send. It works once, for 30 minutes.
- Search your email for “Your tickets for”. Check spam and Promotions too.
Still waiting?
Receipt under review means the organizer hasn’t checked it yet. Your seats are held. You don’t need to pay again.
Nothing after a day? Email support@khevents.app with the event name, your phone or email, and the order number.