Reviewing payment proofs

Check the submission

Open Payment reviews in the organizer console. Each submission under Awaiting shows the order total, what the buyer says they sent, the reference, payer, bank and when they transferred it. Only the owner or a Manager can approve or reject; other roles can view the list.

Approve it

Once you’ve seen the money land in your account, select Approve and issue tickets. This marks the order paid and issues the tickets straight away — there’s no separate step.

Reject it

Select Reject this submission and choose a reason:

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Amount does not match the order

Sent to the wrong account

Transfer has not arrived

Already used for another order

Needs attention

The buyer is emailed that reason. Every reason except Already used for another order lets them upload a new receipt within 6 hours; that one cancels the order instead, since the proof can’t be reused. You can add a note to the buyer and a separate internal note your team only sees.

Review before the deadline

A buyer’s submission holds their tickets for 24 hours. If nobody reviews it in time, the order is released automatically and the tickets go back on sale.