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Checking payment receipts

Buyers send a screenshot of their payment. Check it against your bank app, then approve to send the ticket, or reject with a reason.

2 min read · Updated 31 October 2026

Quick steps

  1. Open Payment reviews, tap a receipt under Awaiting
  2. Find the money in your bank app
  3. Check amount, account, time, order number and Trx. ID
  4. Approve and issue tickets, or Reject with a reason

Step by step, in pictures

Check payment receipts · Swipe for the next step. Tap a picture to open it big.

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  1. Step 1: Open Payment reviews. Tap a receipt in the Awaiting list.
  2. Step 2: Compare the amount. The amount on the picture must match the Order total.
  3. Step 3: Check the 5 points. Amount, account, time, order number and Trx. ID.
  4. Step 4: Approve. Tap Approve and issue tickets, then Approve payment. The tickets show on the buyer's link.
  5. Step 5: Wrong? Reject it. Pick a reason and add a short note. The buyer can send a new receipt.
  6. Tip: Same receipt used twice?. Reject it with Already used for another order. Never approve a red mark.

Owners and Managers can check receipts, and anyone given Can review payments. You can’t review your own order.

Check it

Open Payment reviews and tap a receipt under Awaiting. Oldest first. Open your bank app and find the payment. Check five things:

  1. The amount matches the Order total.
  2. It went into your account.
  3. The time makes sense.
  4. The order number (ORD-…) is in the note, if they added it.
  5. The Trx. ID hasn’t been used before. A red mark means it was used on another order.

Approve

Only when you see the money in your bank app: tap Approve and issue tickets. The ticket shows on the buyer’s link straight away.

Reject

Tap Reject, pick a reason and add a short note for the buyer. They can send a new receipt within 6 hours, except for Already used for another order, which cancels the order.

Check receipts within 24 hours. If a receipt waits too long, the seats are released and the buyer is told.