Refunding an order
Refunding in the dashboard cancels the tickets and marks the order Refunded. You send the money back yourself, through your bank.
Refund the order
Open the order in Orders in the organizer console and select Refund. Confirm the amount and buyer shown in the dialog. This cancels every ticket in the order and marks it Refunded — there’s currently no way to refund part of an order, only the whole thing.
The money moves through your bank, not KHEvents
Payments go straight to your own bank account, so KHEvents doesn’t hold the money to send back automatically. Refund in the dashboard after you’ve transferred the money back to the buyer yourself — the button records that a refund happened, it doesn’t move any money.
Set your refund policy
The Refundable toggle in the event’s Settings step controls what buyers see on the event page — Refundable up to 48h before, or no refunds at all. It’s a statement of your policy, not a lock: you can still issue a refund from Orders whenever you decide to, even past that window.
Free orders
Free orders have nothing to refund. Cancel one instead from the Attendees tab in the event manager.