When can I get a refund?
Each organizer sets their own refund rules. If the show is cancelled, you get your money back. Ask the organizer or seller first.
Quick steps
- Show cancelled: you get a full refund
- Changed your mind: ask the organizer or seller
- No reply in 5 working days: email support
Money goes straight to the organizer’s bank, so the organizer sends refunds, not KHEvents.
Show cancelled
You get a full refund, without asking. If it hasn’t arrived after a few days, contact the organizer, or email support@khevents.app.
Big changes
If the date or venue changes a lot, your ticket stays valid. You can also ask for a full refund within 14 days of the change.
Changed your mind
The event page shows the organizer’s rules. Ask the organizer or the seller who sold you the ticket. Give them your order number.
Not refunded
A scanned ticket, a no-show, or a ticket bought outside KHEvents.
How you know
Your order shows Refunded and its tickets stop working. If the organizer hasn’t answered in 5 working days, email support@khevents.app with the event name and your order number.