I paid but my ticket hasn’t arrived
Your ticket is on KHEvents even when the email is missing. Here is where to find it, and what to check if it still isn’t there.
Signed in? Open My Tickets
Tickets you bought while signed in are under My Tickets in your account, with the QR code ready to show at the door. You don’t need the email to get in. Orders lists each purchase with its status and an Invoice.
Bought as a guest? Use Find my tickets
Choose Find my tickets at the top or bottom of any page, enter the email you used at checkout and select Email my ticket link. The link opens all your tickets, but only works once and expires after 30 minutes, so request a new one whenever you need it. If nothing arrives, the order was probably placed with a different email.
Check the order isn’t still waiting
If your ticket shows Awaiting payment, the payment hasn’t been confirmed yet. Use Complete payment to finish it. Awaiting approval means the organizer reviews each registration, and your ticket becomes valid once they accept it.
Finding the confirmation email
Search your inbox, spam and Promotions for “Your tickets for” followed by the event name. It goes to your account email if you were signed in, or to the email you entered at checkout if you were not.
Still can’t find it?
Email hello@khevents.app with the event name and the email you used, and we will look up the order.