KHEvents Help
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Scanning tickets at the door

Open Check-in, pick the date, and tap Start scanning. Green means let them in. Amber or red means stop.

2 min read · Updated 31 October 2026

Quick steps

  1. Check-in → pick the event and today’s date
  2. Tap Start scanning and allow the camera
  3. Green: let them in. Amber or red: stop
  4. Won’t scan? Use Manual entry

Step by step, in pictures

Scan tickets at the door · Swipe for the next step. Tap a picture to open it big.

Download PDF
  1. Step 1: Open Check in. Tap Start scanning and allow the camera.
  2. Step 2: Scan the ticket QR. Hold the QR inside the frame. No need to tap anything.
  3. Step 3: Green means let them in. Valid and the seat show on screen. Point them to the seat.
  4. Step 4: Amber or red means stop. Don't let them in. Send them to the counter or a manager.
  5. Step 5: Code won't scan?. Tap Manual entry and type the ticket number. Check the name.
  6. Tip: Internet dropped?. Keep scanning. Open the page on wifi first so the ticket list downloads.

Everyone on the team can scan except Analysts. A Door scanner role is for staff who only scan.

Start

Open Check-in and pick the event. If it has several dates, choose today’s date at the top. Tap Start scanning and allow the camera. Open it on wifi before the doors open, so the ticket list downloads.

Scan

Hold the QR inside the frame. There is nothing to tap.

  • Green, Valid: let them in. The screen shows the seat.
  • Amber, already checked in: stop. It shows when it was first used.
  • Red, wrong date or not valid: stop. Send them to the counter or a manager.

Code won’t scan? Tap Manual entry, type the ticket number, and check the name.

If the event asks for Khmer ID, the scanner reminds you to check it.

Weak internet

Keep scanning. The scanner checks tickets against the list it downloaded. Scans sync when the connection is back. Don’t reload the page while offline.

A USB barcode scanner also works on the Check-in page.